FREQUENTLY ASKED QUESTIONS (FAQs)

1. Where does Zen Botanics ship?

Zen Botanics currently ships to only Australia (sorry international friends but we are working on it)

2. How soon can I expect my order?

As we like to make sure you’re getting the freshest available and each item is handcrafted, it may take a little longer to get to you than standard machine/mass produced item.

However, we typically expect to ship about 1-3 business days from the day your order is placed.

3. Can I use Zen Botanics if i have dry, sensitive skin? 

YES. All our products are 100% clean, cruelty free and free from nasties making them perfectly safe and suitable for all skin types including dry and sensitive skin. 

We have many customers with sensitvie skin and skin irritations such as eczema, rosacea and dermatitis that have seen incredible reuslts after using Zen Botanics. 

Often preservatives in skincare are causes for irritations so we use only ECOCERT and COSMOS approved preservatives. 

ECOCERT and COSMOS approved means the preservatives are safe, effective and good to use on skin. They are also free from genetically modified organisms (GMOs), parabens, phenoexyethanol, nanoparticles, silicones, PEG, synthetic perfumes and dyes, animal-derived ingredients, petroleum-derived ingredients, hexane, gluten, sulfates and phthalates.

We do not use fragrances to scent our products -Scents are naturally derived from pure, natural steam-distilled essential oils.

We also offer unscented products that are specifically formulated for sensitive skin - Bulgarian Rose Hydration Mist, Super Hydrator and Simply Squalane

We approach skincare in a similar way as food so you can enjoy the real benefits of 100% clean products without irritants and unnecessary nasties getting in the way. 

4. Will Zen Botanics products expire?

We don’t have a formal expiration date but since our products are all natural, we recommend you use the product within 3 months (water-based products) and 6 months (oil-based products) right after you receive your item.

Depending on how you use and store it, it can last even longer. Temperature changes throughout the day and night can cause changes to the texture but don’t worry, the efficacy of the product is the same.

We do strongly suggest you keep them out of direct sunlight and store at room temperature or below. If it smells weird or looks discolored, please discontinue use to be safe.

We know you’ll love the whole product once received but if in the rare case you are not satisfied with its freshness, let us know by emailing hello@zenbotanics.com.au

5. Are your ingredients organic?

We love organic ingredients and include them in our formulations when possible. Some organic ingredients can still cause sensitivities and irritations despite them being organic.

Our real focus is to give you quality skincare in high performance formulations that are 100% clean, free from harsh, synthetic irritants like fragrances, parabens and sulfates.

6. How is Zen Botanics different from other skincare brands?

Zen Botanics is a small batch skincare brand offering skincare products formulated in-house. We control all the formulations to ensure your products are formulated with quality ingredients so they do what we say they do.

Our products have helped many customers see amazing results from concerns ranging from dry skin to acne and breakouts. 

We specifically formulate with ingredients rich in antioxidants, essential fatty acids and known anti-inflammatory properties to help reduce irritation and restore balance to your skin so you can be on your way to overall improved skin appearance.

We’d love to hear from you in every way possible via Facebook, Instagram, Twitter, Email, whichever tickles your fancy. Any feedback or question is awesome so don’t worry, we’re always checking our social media platforms and emails so you’ll get a personal reply quickly! ☺

7. What is your packaging like?

Our bottles and jars are all recyclable glass. 

We are all for environmentally conscious packaging so aim to continually improve on making better eco-friendly decisions for the business as we grow.

8. Do you offer wholesale?

We love to work with small businesses who share similar values like we do so if you are interested or have anyone you would like to recommend, please reach out to us at hello@zenbotanics.com.au

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