Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
📦 Shipping, delivery and returns
FREE SHIPPING for orders over $50. Within Australia and New Zealand takes between 2-8 Business Days.
Orders are dispatched within 1-2 days. Delays may occur during periods of extended covid-19 restrictions and high parcel volume seasons.
Please reach out to us at firstname.lastname@example.org for any order issues. Be sure to include your name and order number so we can best assist you. You may also be asked to submit photos of any damaged items.
Please note that Zen Botanics does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
If you are not totally satisfied with your Zen Botanics product, please send an email to email@example.com within 30 days of your purchase for mailing instructions.
Simply return the unused portion and we will be happy to refund you the full amount of your purchase, minus shipping fees. You will be responsible for paying for your own shipping costs when returning your item for a refund. Please note that if a return item is lost in transit, we cannot issue a refund.
Please Note: Only items purchased on www.zenbotanics.com.au will be accepted for return.
If you purchased your Zen Botanics product at one of our authorised retailers, please contact them directly for assistance.
Yes, we do not test on animals or support ingredients that have been tested on animals.
We do not use any animal ingredients and animal byproducts.
All of our products are free of: Sulfates SLS and SLES, parabens, formaldehydes, formaldehyde-releasing agents, phthalates,retinyl palmitate, oxybenzone, coal tar, hydroquinone, triclosan, and triclocarban.
We’re a clean skincare brand that ensures our formulations are as natural as possible however it is far more important to us that the formulas are effective and safe for your skin. Any preservative system we use in your products ECOCERT and/or COSMOS approved so they are safe, effective and won't negatively affect your skin.
Yes they are! While there are products that are more effective on certain skin types, all our products can be used on any skin concern. However we do always suggest doing a patch test before use just to be safe.
Our essential oil free products and clay masks are safe while pregnant. However please consult with your doctor before using any skincare products with essential oils while pregnant or breastfeeding just to be safe.
Please discontinue use of the product immediately and consult a physician.
about the brand
We will continue to effectively be more sustainable in not only our packaging choices, but also in our shipping materials and the ingredients we choose.
All Zen Botanics serums, face oils, bottles and clay masks are packaged in recyclable and reusable glass. Jar lids, dropper dispensers and smaller items can be returned to us via our Terracycling program.
We are currently looking into more sustainable refill options for the clay masks in our range.
Your parcel box will come in recyclable cardboard and all the packing peanuts we use are 100% biodegradable, compostable and water soluble.
Your satchel bag is also 100% biodegradable and compostable - just rip off the label and pop the satchel in with your food scraps and green waste to start breaking down. The satchel will biodegrade within 90 days in a regular home composting process.
We believe the best things come in smaller, fresher batches. We are not like the mainstream beauty products that are made to sit on the shelf forever. Your Zen Botanics skincare product is handmade in small batches so you get the freshest product without irritating heavy synthetic preservatives. Being a small batch skincare maker allows us to continually innovate and adapt our products to improve as needed to give you the best product we can!
We delve deep into dermatology journals and scientific studies when selecting ingredients in your product for clinically proven results, studies and effectiveness so we can formulate with ingredients that give the best synergy with eachother and your skin for maximum results.
All plant and nut oils are also checked for their comedogenic rating and we prefer to use cold-pressed virgin oils vs. refined.
We will always seek a non-irritating, skin-friendly alternative when choosing ingredients like preservatives that are needed in the formulation. This can be a more difficult and costly process due to ingredients being harder to source in Australia but we believe in providing only the best skincare we can make.
We believe transparency is important so we will disclose every single ingredient - even down to 0.001% of an ingredient hidden in botanical extracts, which other skincare brands may not disclose!
We only choose reliable and reputable suppliers whom we have a relationship with when selecting ingredients so we can ensure they match our critera for cruelty free testing and ECOCERTIFIED/ COSMOS approved and organic certification.