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RETURNS AND REFUNDS

Patch Testing

While it is less common for natural products to cause reactions, it does happen and often due to essential oils (especially on sensitive skin). 

We recommend that anyone, especially children and babies with known skin sensitivities or mild allergies patch test all new products.

 

Refund and Exchange policy:

Please note that we will only refund or exchange products purchased from www.zenbotanics.com.au

If you have purchased Zen Botanics products from another retailer, you will need to return the product from where it was purchased.

Our policy lasts 30 days. If 30 days have gone by since your online purchase, unfortunately we can’t offer you a refund or exchange. 

 

How to return products

First of all, please contact us at hello@zenbotanics.com.au to notify us of your refund/exchange request.

You will be responsible for paying for your own shipping costs for returning your item to us. The original Shipping costs are non-refundable.

You'll then need to send the products plus the completed returns form to us:

Zen Botanics
2/115 Canley Vale Road
Canley Vale, NSW 2166
Australia


Please ensure that you retain proof of sending the product to us.