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FAQs

1. Where does Zen Botanics ship?

Zen Botanics currently ships to only Australia (sorry international friends)

2. How soon can I expect my order?

As we like to make sure you’re getting the freshest available and each item is handcrafted, it may take a little longer to get to you than standard machine/mass produced item.

However, we typically expect to ship about 1-3 business days from the day your order is placed.

3. What skin types can be used with Zen Botanics?

Skincare products are a lot like food. We want you to enjoy the real benefits of whole clean ingredients. Take away the additives, cheap artificial preservatives & unnecessary junk to make room for pure, wholesome, concentrated goodness. Our products are non-irritating, non-comedogenic (and free from mineral oils), free from artificial and synthetics, parabens free and alcohol free.

4. Will Zen Botanics products expire?

We don’t have a formal expiration date but since our products are all natural, we recommend you use the product within 3 months (water-based products) and 6 months (oil-based products) right after you receive your item.

Depending on how you use and store it, it can last even longer. Temperature changes throughout the day and night can cause changes to the texture but don’t worry, the efficacy of the product is the same.

We do strongly suggest you keep them out of direct sunlight and store at room temperature or below.

We’ll leave the product shelf life with your best judgement of course. If it smells weird or looks discolored, please discontinue use to be safe.

We know you’ll love the whole product once received but if in the rare case you are not satisfied with its freshness, let us know by emailing hello@zenbotanics.com.au

 

5. Are your ingredients really certified organic?

Oh we are so proud of our ingredients. We’ve carefully selected only the best quality certified organic ingredients (Either USDA or ACO) and ensure we have copies of organic certification for all our ingredients. Unfortunately we don’t have big business dollars to obtain official organic certification for the business but rest assured, most of our INGREDIENTS are.

6. What is your packaging like?

Our bottles, jars and labels are all recyclable glass and PET plastic.

We are all for environmentally conscious packaging so aim to continually improve on making better eco-friendly decisions for the business as we grow.

7. Do you offer wholesale?

We love to work with small businesses who share similar values and dreams like we do so feel free to say hello at hello@zenbotanics.com.au

8. How is Zen Botanics different from other beauty brands?

Zen Botanics represents whole, clean beauty that has been lovingly prepared for anyone whether or not you are a complete advocate or infrequent user of all natural skincare products. Our goal is not to dramatically transform your whole skincare regime but make it easier to include a little conscious beauty moment in your day. We believe any change no matter how small matters. There is nothing we want more than to see happy skin from the inside and out.

We’d love to hear from you in every way possible via Facebook, Instagram, Twitter, Email, whichever tickles your fancy. Any feedback or question is awesome so don’t worry, we’re always checking our social media platforms and emails so you’ll get a personal reply quickly! ☺